At Feela, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any of our services.
We may collect the following personal and non-personal information:
Personal Info: Name, phone number, email address, ID number (if required), address, and payment details.
Booking Info: Services requested, dates, times, provider details, and customer feedback.
Device & Usage Data: IP address, browser type, device info, and interactions with the platform.
Location Data: Only with permission, for booking convenience and service matching.
We use your information to:
Process and manage bookings
Match you with service providers
Facilitate communication between users and providers
Process secure payments and refunds
Improve user experience and platform functionality
Comply with legal obligations and protect against fraud
We use SSL encryption, firewalls, and secure servers.
Access to your data is limited to authorized personnel only.
Payment data is processed through trusted third-party payment gateways (we do not store full card details).
We do not sell your data. We only share your data:
With service providers to fulfill your booking
With trusted third-party vendors (e.g., payment processors)
When legally required or to enforce our terms
You have the right to:
Access, update, or delete your personal data
Withdraw consent at any time
Object to the processing of your data
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, email us at support@feela.click.
We use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Feela Support Team
📧 Email: support@feela.click
📍 Address: 75 sunset Ave, Lonehill ,Fourways, 2191
By using Feela, you agree to this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.
