Welcome to Feela — South Africa’s trusted platform for booking on-demand services. By accessing or using our website, mobile app, or any services provided through Feela, you agree to be bound by these Terms and Conditions.
“Feela”, “we”, “us”, or “our” refers to the Feela platform and its owners.
“User”, “you”, or “customer” refers to anyone using the platform to book services.
“Service Provider” refers to any third party offering services via the platform.
By using Feela, you agree to:
Provide accurate personal and contact details
Use the platform for lawful purposes only
Treat service providers respectfully and fairly
Not misuse, disrupt, or attempt to hack the platform
Bookings must be made through the Feela app or website.
A confirmation will be sent once the provider accepts the request.
You are responsible for ensuring someone is available at the scheduled time/location.
Payments are made securely through Feela’s platform.
You agree to pay all service fees, taxes, and any applicable surcharges.
Prices are set by service providers and may vary by service type or region.
Please refer to our [Cancellation Policy] and [Refund Policy] for full details.
Late cancellations or no-shows may incur a fee.
Refunds are handled on a case-by-case basis and issued only when justified.
Feela vets providers, but we do not directly employ them.
Providers are independent contractors responsible for delivering services.
Complaints or disputes will be investigated by Feela, but legal liability rests with the provider.
Feela is not liable for:
Damages, losses, or injuries arising from the use of services
Any indirect, special, or consequential damages
Delays or disruptions due to third-party providers or internet issues
We respect your privacy and handle personal data in compliance with the Protection of Personal Information Act (POPIA).
Read our full [Privacy Policy] for more details.
All content on Feela (logos, designs, software, etc.) is protected by intellectual property laws and may not be copied or reused without permission.
Feela reserves the right to suspend or terminate user accounts for:
Abuse, fraud, or illegal activity
Repeated complaints or violation of these terms
If disputes arise, we encourage amicable resolution first. If unresolved, legal action may be pursued under South African jurisdiction.
Feela may update these Terms from time to time. Continued use of the platform constitutes acceptance of the latest version.
For any questions regarding these Terms and Conditions:
Feela Support Team
📧 Email: support@feela.click
🌍 Website: www.feela.click
