At Feela, we strive to ensure that every booking meets your expectations. If something goes wrong, our refund policy is designed to be fair to both customers and service providers.

✅ When Are Refunds Applicable?

You may be eligible for a full or partial refund in the following cases:

1. Service Not Delivered

   • The service provider failed to show up or did not deliver the service at all.

2. Poor Service Quality

   • The service delivered was significantly below reasonable standards and supported by valid proof.

3. Cancelled by Provider

   • The provider cancelled and a suitable replacement was not found.

4. Duplicate Payment or Booking Error

   • Accidental double bookings or overcharges on the platform.

❌ When Refunds May Not Be Given:

• Late cancellations by customers (within 2 hours of booking time).

• No-show by customer without notice.

• Disagreements over minor issues not affecting the core service.

• Work partially completed or paused due to customer delay or access issues.

🕑 Refund Timeframe

Refund requests must be submitted within 48 hours of the service date. Approved refunds are processed within 5–7 working days via the original payment method.

📝 How to Request a Refund

To request a refund:

1. Go to “My Bookings” and select the service.

2. Click “Request Refund” or contact support.

3. Provide your booking ID and a brief explanation with any evidence (photos, messages, etc.).

📧 Or email: support@feela.click

⚖️ Feela’s Discretion

Feela reviews each case individually. We may offer:

• Full refund

• Partial refund

• Free rebooking with another provider

Our goal is to keep things fair, transparent, and professional.

🙏 Thank You

Thank you for trusting Feela. We aim to ensure every customer walks away satisfied, and we’re always here to assist with any concerns.